Investor Data Quality- IDQ

The Investor Data Quality Program (IDQ^SM) is a shining example of how we have merged the worlds of risk assessment and shareholder services. In 2006, Keane pioneered the process of analyzing the entire investor data files to provide a detailed account-by-account analysis and to provide never-before available information about the hidden fraud, compliance, and cost risks with investor data.

Keane has now performed this analysis for over 350 corporations and more than 18 million records. The analysis will allows companies to take immediate action to restrict activity on accounts that introduce the risk of fraud and represent unnecessary cost. Further, the analysis allow our clients to benchmark data quality statistics against those of other issuers (of similar size, industry, transfer agent, etc.) and serve as a baseline against which clients can demonstrate measurable performance improvement and risk reduction to IR and Finance executives, as well as the Board.

Our unique Investor Data Quality (IDQ) Program helps public corporations and financial services firms in the following areas:

Fraud Prevention

At-risk accounts emerge in many ways. forty-million people move to a new address each year, many improperly updating the registrations on their investment accounts. Nearly, 2.5 million people die each year, many leaving their estates and beneficiaries with no knowledge of their investments. Too often, these accounts remain on a firm’s books and records for years, inviting malfeasance and causing a drag on your operational budget. Keane eliminates these threats by verifying investor registrations, communicating with investors or beneficiaries, and establishing appropriate internal controls to maximize data quality.

Cost Reduction

Companies and investment firms spend millions of dollars each year in printing, mailing and other servicing costs on accounts that are old or outdated and should be closed. Keane’s programs help companies identify unnecessary spending and develop proactive programs to eliminate outdated accounts. The result is more accurate files and cost savings that goes directly to the bottom line.

Compliance

Without the right operational controls and due diligence practices, financial services firms are severely challenged to manage SEC, FTC, IRS, NASD or state regulations. There are many guidelines governing the types and timing of key investor communications that, if unaddressed, will cause red flags and subsequent audits. Keane helps our clients ensure compliance with these requirements through in-depth assessments and targeted programs to identify the obligations, assess internal controls, and take action to proactively mitigate regulatory threats.

Asset Retention

In the process of complying with state laws, financial services companies unnecessarily allow thousands of investors and billions of dollars to slide out the door. That’s because these “at-risk” investments are unnecessarily treated as liabilities instead of what they are: opportunities to grow and extend loyal relationships. Our programs allow our clients to retain up to 90% of at-risk relationships, in the process measurably improving investors’ perception of your firm.

Account Activation

Inactive customers add little if anything to the bottom line. Though many investment types are passive by nature, IRS guidelines and state regulations create communication requirements that scrutinize account activity and can place inactive accounts at risk. Keane’s proactive outreach and education to these investors enables these relationships to be reactivated and rekindled into a source of profits and opportunity.

For more information about Investor Communication and Retention Solutions call 1-800-848-8896