Blog

New Keane Partnership to expand suite of Investor Communication and Retention Solutions

Tue, 01 Jun 2010 18:09:00 GMT

We’re pleased to announce Ray Dunn, Managing Partner of Dry Valley Advisors, LLC, has come on board as a strategic business consultant to our Investor Communication and Retention Solutions division. Ray has more than 20 years experience of providing support and consulting services to corporate issuers on matters impacting their registered and beneficial shareowners – and as a result, brings a unique perspective to compliance and corporate governance issues.

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Client Services: A Day in the Life

Mon, 26 Oct 2009 20:04:00 GMT

Answering email and phone inquiries may sound like ordinary, mundane job responsibilities. However, when the job directly affects millions of shareholders across a wide array of Fortune 1000 companies, it’s anything but ordinary. But it’s a challenge on which Keane’s Client Services Group (CSG) thrives.

John Havrilla, Client Services Manager, welcomes you to his world.

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“Paperless Legals” Expedites Account Processing at Keane

Fri, 07 Aug 2009 12:44:00 GMT

Streamlining account processing for clients and their shareholders, is one of the primary goals of Keane’s ICRS division. Keane completed a major step in that direction this past year by embracing the “Paperless Legals” concept implemented by many of the nation’s top transfer agents.

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Survey results reveal excellent shareholder satisfaction scores and praise for Keane’s shareholder service professionals

Thu, 14 May 2009 18:28:00 GMT

Keane’s Asset Recovery services involve personalized assistance to thousands of shareholders every year. That is why we prepare members of our Shareholder Services Group to offer expert guidance in a professional and courteous manner. Our goal is to continue setting the benchmark of quality for the industry. Recent results from our shareholder satisfaction survey program indicate that we are succeeding.

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“Red Flags” Delay Offers Funds a Chance to Improve Legacy Data Quality

Wed, 13 May 2009 14:17:00 GMT

The Keane Organization's EVP of Corporate Development, David McCrystal, was recently quoted in the mutual fund publication Ignites regarding data risk and the FACTA Red Flag Rule. McCrystal explained that while funds have used the extended enforcement deadline (now delayed from May 1 to August 1 2009) to plug some compliance holes, firms are still exposed to fraud tied to legacy data. This exposure is evidenced through the results of Keane's Investor Data Quality Program over the last two years.

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FACTA Red Flag Rules Delayed but still Critical

Thu, 02 Apr 2009 18:59:00 GMT

In a recent column for the Ignites Fall 2008 Technology and Operations Special Edition, Dr. Larry Ponemon, of the Ponemon Institute, an independent research group focused on information and privacy management, emphasized the need for mutual fund companies to get in compliance with FACTA’s Red Flag rules. Despite the Federal Trade Commission’s decision to delay enforcement until May of 2009, financial services firms – and that means all financial services – should not waste any time becoming compliant.

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Keane’s Investor Data Quality featured in Ignites

Thu, 07 Aug 2008 15:51:00 GMT

Keane’s Investor Data Quality Program (IDQ) was featured in an article entitled, “Major Security Breach Lurks in Shops’ Investor Data,” published in the July 1, 2008 issue of Ignites. Dave McCrystal, VP of Corporate Development at Keane, discussed the importance of database integrity in light of the upcoming November 1 deadline for the ‘Red Flag Rules’ amendment to the Fair and Accurate Credit Transactions Act of 2003 (FACTA).

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Flynn featured in Ignites

Mon, 07 Apr 2008 16:42:00 GMT

Dorothy Flynn, CEO, was featured in an article entitled “Why Funds’ Anti-Fraud Vigilance Should Include Vendors,” published in the April 17, 2008 issue of Ignites. She discussed the importance of taking a principles-based risk management approach to managing service providers and to managing investor data.

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