Blog

Answering email and phone inquiries may sound like ordinary, mundane job responsibilities. However, when the job directly affects millions of shareholders across a wide array of Fortune 1000 companies, it’s anything but ordinary. But it’s a challenge on which Keane’s Client Services Group (CSG) thrives. 

John Havrilla, Client Services Manager, welcomes you to his world.

Streamlining account processing for clients and their shareholders, is one of the primary goals of Keane’s ICRS division. Keane completed a major step in that direction this past year by embracing the “Paperless Legals” concept implemented by many of the nation’s top transfer agents.

Keane’s Asset Recovery services involve personalized assistance to thousands of shareholders every year. That is why we prepare members of our Shareholder Services Group to offer expert guidance in a professional and courteous manner.  Our goal is to continue setting the benchmark of quality for the industry.  Recent results from our shareholder satisfaction survey program indicate that we are succeeding.

The Keane Organization's EVP of Corporate Development, David McCrystal, was recently quoted in the mutual fund publication Ignites regarding data risk and the FACTA Red Flag Rule. McCrystal explained that while funds have used the extended enforcement deadline (now delayed from May 1 to August 1 2009) to plug some compliance holes, firms are still exposed to fraud tied to legacy data. This exposure is evidenced through the results of Keane's Investor Data Quality Program over the last two years.

In a recent column for the Ignites Fall 2008 Technology and Operations Special Edition, Dr. Larry Ponemon, of the Ponemon Institute, an independent research group focused on information and privacy management, emphasized the need for mutual fund companies to get in compliance with FACTA’s Red Flag rules.  Despite the Federal Trade Commission’s decision to delay enforcement until May of 2009, financial services firms – and that means all financial services – should not waste any time becoming compliant.

Keane’s Investor Data Quality Program (IDQ)  was featured in an article entitled, “Major Security Breach Lurks in Shops’ Investor Data,” published in the July 1, 2008 issue of Ignites.  Dave McCrystal, VP of Corporate Development at Keane, discussed the importance of database integrity in light of the upcoming November 1 deadline for the ‘Red Flag Rules’ amendment to the Fair and Accurate Credit Transactions Act of 2003 (FACTA).

Dorothy Flynn, CEO, was featured in an article entitled “Why Funds’ Anti-Fraud Vigilance Should Include Vendors,” published in the April 17, 2008 issue of Ignites. She discussed the importance of taking a principles-based risk management approach to managing service providers and to managing investor data.